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These terms govern how mtaya 365 operates its platform and what you can expect from us — covering account access, data handling, and the scope of our services for eligible regions where local law permits. Read through before you open an account so the rules are clear from the start.
Access to mtaya 365 is available only where permitted under local law and in eligible regions. Nothing in these terms overrides any applicable regulation in your jurisdiction — where a conflict exists, local law takes precedence. By creating an account, you confirm that you are of eligible age as required by the laws applicable to you, and that access to this type of platform is lawful where you are located. We collect and process account-related data to operate the platform, verify identities, handle transactions through Maya, Coins. ph and PESONet, and maintain records as required. We do not sell your personal data to unrelated third parties. Data stored in connection with your account is held for the period required by operational and legal obligations, after which it is removed from active systems according to our retention schedule. Cookies are used on the platform for session continuity — particularly important on mobile, where you may switch between a browser session and return without logging in again. You can adjust cookie preferences through your browser settings, though some account functions rely on session cookies to stay active. Where you use payment rails such as Maya or PESONet, transaction records are retained separately by those providers under their own terms.
Transactions via Maya are subject to Maya's own provider terms alongside our account policy.
Coins. ph wallet transfers appear in your account transaction history once confirmed by the provider.
PESONet bank transfers follow network settlement timelines; records are logged in your account wallet.
Our legal terms apply directly to the account you hold with us and the services we operate. Some areas fall inside that scope clearly; others — such as third-party payment providers or external networks — operate under their own rules. The table below draws that line plainly so you know where to go when a question comes up.
Login credentials, session continuity, device settings and account suspension or closure — all governed by our terms. Questions about your account status go directly to our support team.
Deposits and withdrawals processed through our platform fall under our policy. However, once a transfer moves to Maya, Coins. ph or PESONet, the respective provider's terms also apply to that leg of the transaction.
Game content, odds displays and platform features are covered by our terms. Game mechanics shown in lobby titles — including prize structures and feature rounds — reflect the rules set by the content provider.
External links, payment provider apps and any service not operated by us directly are outside our policy scope. We have no liability for how those services handle your data or transactions on their end.
You hold specific rights in relation to the account and data we keep on your behalf. These are practical, exercisable steps — not abstract assurances. After logging in, your account dashboard shows your current transaction history, session records and stored account details. If any of the information we hold is incorrect, you can submit a correction request through the support channel and we will review it against the records we hold. Where you believe data is being held beyond what is necessary, you can raise a deletion request and we will assess it against our retention obligations. For formal policy questions — about how data is used, how long it is kept, or what third parties receive it — the support contact path is the correct route. Response handling follows the order in which requests are received.
Transaction history and account data are visible in your dashboard after login. Check there first before raising a support query — most record questions can be answered directly from your account page.
If your stored details are wrong, contact support with the correct information. We match it against verification records before updating — this step protects your account from unauthorised changes.
Data use, retention periods and third-party sharing queries go to our support team. State your account reference and the specific question so we can route it to the correct person quickly.
Closure, suspension or data deletion requests are handled through formal support contact. We confirm receipt and outline the steps and timeline once your request is logged.
Policy questions — about account data, user rights, scope disputes or correction requests — should come through one of the channels below. Keep your account reference on hand so we can locate your records without delay.
Open the chat widget from any page while logged in. For policy and data queries, state your question clearly at the start of the chat so the agent can route it correctly.
Email is the recommended channel for formal policy requests — correction, deletion or scope disputes. Include your registered account email and a clear description of the request.
Your dashboard shows current account status, transaction records and stored details. Check there before contacting support — many record questions are answered directly on that screen.
We keep your account data for as long as it is needed to operate your account and meet our legal obligations. When those obligations end, data is removed from active systems. Cookie use is limited to what keeps your session running — relevant on mobile where browser sessions are frequently interrupted and resumed.
Account and transaction records are held for the period required by our operational and legal obligations. Once that period ends, records are moved out of active storage. The current retention period applicable to your account is available on request through support.
Session cookies keep you logged in across page transitions, which matters most on mobile where connections drop. Preference and analytics cookies can be adjusted in your browser settings. Disabling session cookies will affect account login continuity.
Account access is protected by the login credentials you set. We do not share your password or login token with anyone. If you suspect unauthorised access, contact support immediately — we can review login history and take account-level action.
If you want to know who holds your data, request a copy of it, or ask for a change to how it is processed, contact us through email support with your account reference. We confirm receipt and handle requests in the order they arrive.
These are the questions we receive most often about our legal terms, user rights and data handling. If yours is not here, use the email support channel and include your account reference.
Access to the platform depends on local law and is available only in eligible regions where it is permitted. We do not make specific licensing claims on this page. Check that access is lawful in your location before registering an account.
We collect the details you provide during registration — name, contact information and payment details needed to process Maya, Coins. ph or PESONet transactions. Session and activity data is also logged to keep your account running and to meet operational requirements.
Retention periods follow our operational and legal obligations. Data is not kept indefinitely — once the required period ends, it is removed from active systems. You can ask for the specific period applicable to your account by contacting support with your account reference.
Yes. Send a request via email support with your registered account email and a clear description of what you are asking for. We confirm receipt and process requests in the order they arrive. The dashboard also shows transaction history and stored account details directly after login.
Contact support with the correct details. We match the correction against the verification records we hold before making any change — this step is there to protect your account from unauthorised updates. Changes are confirmed once the review is complete.
Transaction data is shared with Maya, Coins. ph or PESONet only to the extent needed to process your deposit or withdrawal. Those providers handle your data under their own terms from that point. We do not sell your data to unrelated third parties.