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These Terms & Conditions govern how your account works on mtaya 365, including how you access the lobby, manage your wallet, and use our services in regions where local law permits. Read through them before you open an account — they set out your rights, our responsibilities, and what we both agree to.
By creating an account on mtaya 365 and using any part of our service — the game lobby, wallet, transaction history, or support — you accept these Terms & Conditions as they appear at the time of your use. Access to mtaya 365 depends on local law and is available only where permitted in your region. We do not extend service to jurisdictions where online gaming is prohibited. Your account is personal to you. You may not share login credentials, create duplicate accounts, or use automated tools to interact with the platform. Each account is tied to a single verified identity. Wallet transactions processed through Maya, Coins. ph, or PESONet are subject to the individual terms of those payment providers, in addition to the rules set out here. We may update these Terms & Conditions when our service changes or when regulatory requirements shift. When we do, we post the revised version with an updated effective date. Continuing to use your account after that date means you accept the updated terms. If you disagree, you can close your account by contacting support before the effective date of the change.
Maya wallet transactions on your account are subject to both these Terms and Maya's own service conditions.
Coins. ph transfers follow the terms of that platform alongside our own account and wallet rules.
PESONet bank transfers are processed under standard PESONet rails and our internal transaction policy.
These Terms & Conditions apply to your registered account and everything you do within it — from logging in to reviewing your transaction history. Understanding what falls inside and outside this policy helps you know where to direct questions and what protections apply to each part of your experience.
Rules covering login, session management, and account security fall fully within these Terms. Steps to secure or recover your account are described in the account settings area after login.
Deposits and withdrawals processed through Maya, Coins. ph, or PESONet are covered here for their relationship to your account balance. The payment provider's own terms govern the transfer on their side.
Game content, lobby layout, and promotional material displayed on mtaya 365 are covered by these Terms. Game mechanics and RTP figures shown in the lobby are provided by the relevant studio and may differ by title.
External links, payment gateways, and game studios operate under their own terms. We are not responsible for policies outside the mtaya 365 platform, and these Terms do not extend to third-party services.
These Terms give you concrete options — not just obligations. You can review your full transaction history at any time from the account dashboard after login; every deposit, withdrawal, and wallet movement is logged there. If your account details need correcting — a name spelling, a linked payment method, a contact address — submit the correction through the account settings section and our team will verify the update against your registered identity. You can raise a question about any clause in these Terms through the support channel. Our team will respond with the specific policy section that applies to your situation. If you believe an action on your account was applied in error, flag it through support with your account reference and the transaction or action in question. Closure requests are also handled through the same channel — we process them and confirm by the contact method on your account.
Your full transaction log is available in the account dashboard. You do not need to contact support to view it — check it directly after logging in.
Submit a correction in account settings. Changes to identity-linked fields go through a verification step before they take effect on your account.
Contact support with the clause or section in question. We will reference the specific part of these Terms that applies and respond through your registered contact method.
Send a closure request through support. We confirm receipt and process it to the contact details on your account — no guesswork, no open-ended waiting.
Questions about these Terms & Conditions — whether it is a clause you want explained or an account action you want reviewed — go through these contact paths. Our support team can reference the exact section of this policy that applies to your question.
The fastest path for Terms questions. Open the chat widget from any page while logged in and reference your account or the specific section you are asking about.
For formal queries or written records of a policy clarification, email us directly. Include your account reference and the Terms section you are asking about for a faster response.
The Help Centre in your account dashboard covers common Terms questions with direct answers. Check it first — many policy questions are resolved there without contacting support.
These Terms reflect how we manage your account and the information connected to it. Here is what that means in practice: account data you provide is used to verify your identity, process transactions, and maintain your access record. We do not sell your personal information to third parties outside the scope of processing your account or complying with applicable law in eligible regions.
Your login credentials are your responsibility under these Terms. We maintain server-side controls, but account-level security — including keeping your password private — is set out as a condition of use in this policy.
We use cookies to maintain your session and personalise your lobby experience. Cookie settings are accessible from your browser. Continuing to use the site after our cookie notice constitutes acceptance under these Terms.
Transaction records and account history are retained for the period required by applicable law in the regions we serve. After account closure, records are held for the legally required retention window before deletion.
If you believe your account data is inaccurate or have a concern about how it is being handled, contact support with your account reference. We will address the matter under the applicable section of these Terms.
These questions come up most often from accounts in eligible Philippines regions. If yours is not covered here, the support paths in the section above apply.
Yes. Whether you access the platform through a mobile browser or a desktop connection, the same Terms apply. Your account, wallet, and transaction history operate under one policy regardless of which device you use to log in.
Transactions processed through Maya or Coins. ph are covered by our Terms on the account side. For disputes about a transfer on the payment provider's side, you will also need to raise the matter directly with Maya or Coins. ph under their own service terms.
Access to mtaya 365 depends on local law and is available in eligible regions only. During account registration, eligibility is checked as part of the sign-up process. If your region is not supported, you will be notified before the account is created.
After you close your account, your records are retained for the legally required period under applicable law in supported regions. They are not shared or sold, and access to your active lobby ends immediately on confirmed closure.
When Terms are updated, a revised version is posted with a new effective date. If the change is material, we will notify you through the contact method registered on your account. Continuing to use your account after the effective date means you accept the update.
Contact support through live chat or email, and include your account reference along with the specific action or clause in question. Our team will review it against the Terms and respond with the applicable policy section and the steps that follow.